Volunnear

What accessibility support is available?

Each listing shows the access details its organization gave Volunnear. If a listing says nothing, Volunnear does not know, and a coordinator can ask the organization for you.

Fictional policy for a demo non-profit. Last reviewed 2026-10-18.

Who this applies to

This applies to anyone who needs wheelchair access, a step-free entrance, a seat, or a quiet space, and to anyone who is deaf or hard of hearing or finds the phone hard to use.

How it works

  1. Tell the assistant what you need, such as wheelchair access.
  2. Read what each listing states about access.
  3. If a listing is silent, ask the assistant for a coordinator.
  4. Request any accommodation at least five days before the shift.
  5. Confirm details with the organization before you go.
  6. If you are deaf or hard of hearing, use the chat or email instead of the phone, or place the call through the 711 relay service.

What to know

  • Listings can say wheelchair accessible, step-free entrance, seated role available, quiet space available, or not wheelchair accessible.
  • A step-free entrance is a different note from wheelchair accessible, and the assistant reports each as the listing words it.
  • Volunnear does not claim a place is accessible unless the listing says so.
  • A listing marked not wheelchair accessible is never offered for a wheelchair request.
  • Accommodation requests should be made at least five days before the shift.
  • Access details come from the organization and may change.
  • The chat on the Volunnear website needs no phone call. On the phone line, the assistant slows down and repeats anything on request, and 711 relay calls work like any other call.
  • Tell the assistant how you want to be reached, such as by email or through relay, and a coordinator uses that when they follow up.

An example

Devon uses a wheelchair and lives in the Bronx. He tells the assistant, and it shows only listings that state wheelchair access. One listing is silent about a restroom, so Devon asks for a coordinator to check with the organization before he signs up.

What we cannot do

  • Say a place is accessible when the listing is silent.
  • Promise an accommodation.
  • Check a building in person.
  • Offer a TTY line, video relay, or a sign language interpreter, because the demo does not have them.

Need a person?

Ask for a coordinator and say "I need an accommodation", then say what you need and how to reach you.

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